TECHNOLOGY have created a head office with the key people being a regional business development manager , an area manager , a group operations manager and a group financial manager . But what we tend to do is we try and give our input directly to the GMs so that everyone understands our thinking .”
Sanjay adds : “ One thing we don ’ t do , we don ’ t differentiate between a senior manager or a toilet cleaner . Everybody talks about the fact that how , as owners , we go and engage with every single person , whether that be guests or our staff members . Then they feed off each other .
“ I always say to every single one of my staff members , ‘ please don ’ t come in thinking to yourself your name is Joe and I just work on reception . When you park the car , when you walk in , think to yourself that you ’ ve booked into this hotel tonight , that you ’ re staying here . What do you see ?’”
Investing in technology For every business in the sector , customer service remains by far and away the number one priority . Talash Group has recently invested www . fdfworld . com 135