SCANDIC HOTELS
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Photo © Scandic Hotels
breakfast . We have over 140 items on our breakfast buffet and work lots with local products . We really encourage the hotels to find local products from nearby , so that guests can enjoy the storytelling aspect of the products too ”, says Malting .
Another key element for Malting is how the hotels are connecting with their guests .
“ I think the breakfast has a lot to do with the service level , the visible chefs who make the omelette or eggs to order and how we greet our guests with a “ good morning ”. Breakfast is also a great occasion for hotel managers , or even the general manager , to take an hour each morning to serve coffee or tea and at the same time chat with guests and create an informal arena to receive feedback on the overall hotel experience or on the breakfast offering . Breakfast is often the last impression a hotel guest has of a hotel before checking out , and therefore an important element of a stay to make a good overall impression .”
DECEMBER 2018