produced an item that included a fake feather . When the supplier found an alternative source for the feather it became a real feather , a change that no other supply chain partner was aware of . The result saw not only hold ups at the border , but also concerns around possible fraudulent documentation due to no other parties being aware .
“ If the customer were on our platform ,” Welch expands , “ it would have noted that a component supplier had changed during the process and would have triggered a response from us . In that instance , the one small error cost the company around $ 6mn .”
Legal and ethical compliance Of course , it ’ s not only regulations that are driving transparency . Consumers today have a greater awareness of the
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