G . J . GARDNER HOMES NZ
CONSTRUCTION
Zealand , in the food industry or other sectors , they always tend to have a focus on themselves as a franchisor and their income . They seem like they look down on their team . We ’ ve always looked at it the other way . Our franchisees ’ success is ultimately our success and every one of them actually forms the brand . In any market we are only as good as our local franchisee .”
That same consideration is paid to customers through a comprehensive plan that ensures open communication between G . J . Gardner and its clients . The process starts with a speedy response to the customer ’ s initial inquiry . From there , employees try to estimate the cost for the client as quickly and as accurately as possible , whilst explaining anything the customer is confused about . “ We try to answer all questions customers don ’ t even know to ask , we want to help customers make quick decisions by being well-informed so that when they move into the completed home they have absolutely no regrets , nothing is missed out , and there is nothing they want to change .
“ We actually have what we call our Customer Service Standards Protocols in our business , which was agreed by the team to be the minimum actions that we do for every customer ,” Grant said . “’ We will contact you at these agreed upon times throughout the build ; we will invite you to the site this number of times .’”
10,000 Built The dedication to being known not only as an extremely skilled and efficient company , but also as one that cares about the customer ’ s experience from commencement to completion , is a trait that has already carried the company extremely far . Earlier this year G . J . Gardner New Zealand completed its ten thousandth build , a major milestone along the path the company has walked down for close to seventeen years . . This has been achieved through four to five years of the worst building recession ever seen in New Zealand where permit numbers for the whole country has been as low as eleven thousand per annum .
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