GRAND HYATT HOTEL
Employees participating in beach clean up
success , because success is defined by what your guests want .”
A hotel and a service provider can only succeed and deliver on its promise through the people it employees . The staff represent the face of the organisation and are the connective tissue between talking the talk and walking it .
Recruitment is just another facet of the changing scope of the hotel and hospitality industry , and Franzen recognises that as the industry has boomed , so too has the competition for staff .
“ In the good old days , it was very easy to recruit a lot of our colleagues through one or two source markets , with one or two nationalities ,” he says . “ Now , because there are so many hotels operating in our region there ’ s a much higher demand for employees . We have over 52 nationalities in our hotel alone .”
20 June 2018