AUSTRALIA
1st Store Central Market 1950s
Director at Charlesworth Nuts and grandson of its original owners . “ If you treat your customers well they ’ re going to keep coming back to you , so we set out to make every customer experience a memorable experience . Smiling , engaging , caring , and advising — all of those simple things are things that set us apart .”
That passion is built into the business , and affects every aspect of the company . It ’ s in the factory , which has largely eschewed automation in favor of handmade confections and hand-arranged gift baskets . It ’ s also in the company ’ s
relationships , from communication with customers to partnerships with the suppliers providing Charlesworth Nuts with the raw fruits and nuts it turns into handcrafted treats and gifts every day .
“ It ’ s a business very much built on values and a passion to only sell the absolute best product we can ,” says Charlesworth . “ We ’ re absolutely passionate about people , whether it ’ s customer service or whether it ’ s dealing with our suppliers or our team down here in Marion . It ’ s all about respect and treating people well and caring for them , whether they ’ re your customers or your team
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