AFRICA
Beverage Service , Soups and Sauces , Larder Work and Pastry Work to name but a few .
Robinson said : “ Servcor has become far more proactive rather than reactive and can see a problem before it occurs and is therefore able to rectify a problem without the customer being aware of it .”
“ Quality is all about the customer , hence the company has become far more customer driven and use feedback from clients to serve the customer better . They have in place , customer service campaigns which run throughout the year , to ensure commitment of service to the customer , as well as communicate their commitment and service . Improvements in our operations will see better profitability being realised and we are able to provide a quality product at an affordable cost to the customer .” She concluded : “ To achieve a competitive advantage , Servcor would require a staff base that is skilled and committed to their work . To that , we believe that employees are the key resource for the attainment of organisational objectives . “
“ So we always recognise shining stars and we say thank you for doing a great job , give merit awards for outstanding performers . We provide work that allows employees to use their minds , acquire new skills , and face situations that invite them to grow .” With the committed workforce onside , Servcor ’ s vision to grow turnover by $ 5 million per year over the next five years could well be within reach .
Company Information
INDUSTRY
Food services
HEADQUARTERS
Harare , Zimbabwe
FOUNDED
1977
EMPLOYEES
1000
REVENUE
US $ 22 million
PRODUCTS / SERVICES
Providing locally manufactured hot drink dispensers into the Zimbabwean market , with a recent expansion into the cold beverages and foodstuffs market
www . servcor . co . zw 53