Christiane Zeidan
MIDDLE EAST
“Customers are more aware and are expecting a lot from the places they stay , particularly in terms of sustainability practices . We have to make sure we meet that expectation ”
— Christiane Zeidan , Head of Sustainability , Rotana Hotel Management team , guide and support them to achieve a mature sustainability programme implementation ,” says Zeidan .
“ Hotels report on key-performance indicators ( KPIs ) and day-to-day operations , while we integrate sustainability in different audits to ensure progress towards the company ’ s sustainability goals .”
Publishing three sustainability reports in 2012 , 2014 and 2017 , 50 % of the company ’ s portfolio , located in the United Arab Emirates ( UAE ) has obtained ISO 14001 environmental management certif-
99
EXECUTIVE PROFILE
Christiane Zeidan
Christiane A . Zeidan is an Agro-Industrial Engineer , who received her three M . Sc . degrees in Science & Food Technology , Enterprise management and Quality control from the “ Institut National Agronomique Paris-Grignon , Institut Superieur d ‘ Agronomie de Beauvais , France and the Lebanese universities . Subsequently she held several positions in management & Quality Control until she joined Rotana Hotel Management Cooperation where she oversees the environment , health & safety management system in the company . Her work experience has gradually raised her personal interest in sustainability issues in general and set in 2012 the company ’ s sustainability strategy and is leading its implementation .
www . fdfworld . com