BROWN-FORMAN
22
We view data and analytics as playing a significant role in our future successes .”
Over the past decade , technology has undoubtedly revolutionized the customer experience . With a few swipes and taps of our devices , we can get the goods and services we want when we want them . Today ’ s consumers expect their experience to be seamless and indeed today ’ s workforces are no different .
“ Just like we want to understand the expectations of our consumers , we also want to understand the expectations our employees ,” Nall adds . “ Our employees expect a consumer-like experience .” Making working life simpler for staff in over 160 countries is not an easy feat , but by leveraging trailblazing technologies and processes Brown-Forman is hoping to bridge geographical gaps and bring its teams closer together .
“ Whether it ’ s regarding their paycheques , their communications or their training , we want to make sure that it ’ s delivered seamlessly and that our employees have a great
DECEMBER 2018