COSTA
EUROPE
“ Our ambition is to establish an end-toend supply chain into which new business partners will be able to easily plug in and out . Flexibility and adaptability will be important in an ever accelerating business environment .”
“ We build our supply chain with the elaborate mixed model and growth in mind and because of this we have particular focus on understanding cost . We need to understand what the cost of serving each country is , and then for each individual franchise or equity partner operating in them . Our model promotes flexibility and is developed to make it a competitive advantage for Costa .”
“ Structural solutions enable good cost management but also a focus on continuous improvement . The lean mind-set is in everything we do , from planning headcount , projects , and travel to administration . We make sure that we develop a great service but when it comes to well defined systems ( such as 6-sigma ) we don ’ t use them in a structured and holistic way . We do , however make sure that they are used across our key service providers .”
He explained that , in order to reach so many locations with its branded coffee , while simultaneously delivering fresh , locally relevant cuisine , he and the international supply chain team used strategic partners and www . costa . co . uk 35