ASIA
Lime , PARKROYAL on Pickering , Singapore
Pan Pacific looks at its leading suppliers and issues a guideline that it measures the supplier performance against .
“ You really need to know the whole chain ,” says Whitehead . “ Where everything comes from , how we receive it and then how we store , clean , cook and serve the product .”
The company also works with hygienists to look further at the supplier performance , analysing storage facilities , fridges , cleanliness and packaging of products .
“ We work with the suppliers to help them to enhance their operations ,” says Whitehead . “ This is where we train them and when they improve we sign longer term agreements with them .”
These inspections also provide an opportunity to streamline the supply base and generate cost efficiencies where possible . Through the auditing process , Pan Pacific looks at what other products certain suppliers sell and as opposed to purchasing from 10 different suppliers , there will be one or two key suppliers that both sell the required products but also comply with the food safety management standards .
The second task that Whitehead was tasked with was the development of a design guideline for all the hotel F & B operations across the brands . One of the major driving forces of this guideline has been the question of in house production versus outsourcing , which again is testament to the modern guest expectation .
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