PAN PACIFIC HOTELS GROUP
142 management which was rolled out in the first half of 2018 .”
Fast forward to today and Whitehead can point to a complete implementation of the food safety management system across all of the company ’ s Pan Pacific and PARKROYAL hotels , which incorporates regular audits and gap assessments for continuous improvement .
But of course , implementing a system across an entire global operation that spans 40 hotels , resorts and serviced suites across Asia , Oceania , North America and Europe was not without its challenges .
Whitehead acknowledges that there is a need for a more standardised approach to food safety and hygiene in Europe and Australia . In Asia , he notes , there are often more complex food preparation processes . “ There ’ s the whole training element to consider ,” Whitehead says . “ You ’ re asking chefs who ’ ve been cooking a certain way their entire lives to completely re-think the way they have been doing things for years and learn a new system , so training and retraining is absolutely critical .
“ This extends to the suppliers and purchasers we work with , and some degree of education is necessary with suppliers who may not be familiar with the new demands of the system . As part of our new process , we now audit our suppliers to ensure they recognise the specific products and are able to meet the new requirements .”
Pan Pacific has seven properties across Singapore , which is the main hub of its Asia-Pacific footprint . Having multiple properties across the city enables a far more collaborative approach across its supplier base , not only in the training of these suppliers but also on the auditing side .
AUGUST 2018