Kempczinski added : “ I ’ m very proud of having put our values front and centre , and a big learning for me was realising there is no such thing as over-communicating .
“ I stepped up my communication to make sure that our employees understood what our plan was to get through this , but also to get a lot of feedback .”
He also reveals that , during this time , the company was constantly “ pulse-checking ”.
He says : “ At the end of 2020 , we asked employees if they felt supported and over 90 % said they felt well supported . That , for me , was incredibly gratifying .”
“ MY JOB AS CEO IS TO ENSURE THAT OUR BRAND CONTINUES TO BE RELEVANT ”
30 August 2024